We're here to help

Southern California Edison is providing you new information on your electricity use through Home Energy Reports. It's part of our ongoing efforts to help our customers save energy and money.

Contact us

Phone:
1-800-799-4177

Frequently asked questions

About the neighbor comparison

Who are my neighbors?

Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close to yours and similar in size.

How did you choose the homes used in my neighbor comparisons?

To provide valid comparisons, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, such as home size and heating source. And importantly, we only include homes that appear to be occupied at the time of the comparison. For more specific information about your comparison, log into the web portal and click on "Who are my neighbors?"

What if there are good reasons that my household uses more energy than my neighbors?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special features like hot tubs and swimming pools. We are currently working on new capabilities, allowing you to provide additional household and energy use information, which will enhance your neighbor comparison.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

We understand that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. Our aim is to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips work for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings and we hope we can help you do so.

How can my efficient neighbors manage to use so much less energy than me?

Efficient households are likely to take a variety of steps to reduce their energy use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

How do you determine the size of my home and how do I update it?

The square footage of your home that we use in the Home Energy Report is based on data that is collected from public government sources about your home. If the square footage on your report is not accurate, you can change it in the "My Account" section of this website.

About the program

What is the purpose of the program?

Most people are eager to make their home more efficient and save energy, but they're not always sure how to get started. The SCE Home Energy Reports program is designed to provide more information about your energy use so you can make informed choices and manage your energy bill. We welcome your feedback. Please contact us with your comments or suggestions for improvement.

Why was I selected to be a part of the program?

We want to help you save energy and manage your energy bill. To help meeting this goal, you are amount a select group of SCE customers included in the Home Energy Reports program.

What is in the Home Energy Report?

We designed the Home Energy Report to help you understand your home's energy use and find smart ways to make your home more efficient. Each report will provide you with new information including:

  • Information on your home's energy use: For the first time, you'll be able to see your home's energy use compared to the energy use of your neighbors' homes that are nearby and similar in size.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: On each report, you can find ways to save energy, including information on the rebates and incentives and other special programs we offer.

Where can I learn more?

View all of our tips on the "Ideas and Advice" page. The U.S. Department of Energy and the American Council for an Energy Efficient Economy are good, independent resources for additional information on energy savings.

Can I opt out of this program?

Yes. The reports are provided to help you understand your home energy use, save energy and reduce your energy costs. If you would like to opt out, you can do so in the "My Account" section of this website or by calling the number above.

Is my report available via email?

Yes. To go paperless or receive email in addition to your paper report, please contact us.

About the Residential Survey

How are the tips on the survey selected, and are there more available?

We've chosen the tips most likely to help you save the most energy based on the survey answers you provided. To see more tips, go to the "Ways to Save" tab.

I took the survey- how can I get back to my report page?

If you provided an email address, you'll have an email from us with a link to your survey report. You may also choose to save your report for later by clicking the "Save Your Profile" link underneath the "Let's Get Started" button. Please note that you may not be able to access the same report page if you've deleted cookies in your browser, or did not submit your email to save a copy of your report. However, you may retake the survey as many times as you like!

I upgraded my home- can I take the survey over again?

Absolutely! Just click the "Start Over" link underneath the "Let's Get Started" button.

How are potential energy savings calculated on the survey?

Our survey creates an energy model of your home, based on the answers you provide, and compares that to a "highly efficient" home with the same characteristics.

Are savings guaranteed?

No, they are our best estimate of how much energy you could save if you were to complete all upgrades and reduce consumption. They're an estimate of your potential savings - some customers could save more, some less, depending on the individual situation.

How is the energy use "dial" on the survey report page different from the neighbor comparison on the Home tab?

The energy use "dial" compares your home's current energy usage to your home's maximum savings potential. The intent is to show you how your home could ideally perform at its most efficient. On the Home tab, you'll see a comparison of your home and usage to those of your neighbors.

Who can I contact if I want to learn more?

Our Call Center Representatives are available to answer any questions you might have. Please call us at 1-800-736-4777.

About the SMB Energy Audit

How are the tips on the energy audit selected, and are there more available?

We've chosen the tips most likely to help you save the most energy based on the audit answers you provided. To see more tips, go to the "Ways to Save" tab.

I took the energy audit- how can I get back to my energy audit report page?

If you provided an email address, you'll have an email from us with a link to your energy audit report. You may also choose to save your report for later by clicking the "Save Your Profile" link underneath the "Let's Get Started" button. Please note that you may not be able to access the same report page if you've deleted cookies in your browser, or did not submit your email to save a copy of your energy audit report. However, you may retake the energy audit as many times as you like!

I upgraded my business- can I take the energy audit over again?

Absolutely! Just click the "Start Over" link underneath the "Let's get Started" button.

How are potential energy savings calculated on the energy audit?

Our energy audit creates an energy model of your business, based on the answers you provide, and compares that to a "highly efficient" business with the same characteristics.

Are savings guaranteed?

No, they are our best estimate of how much energy you could save if you were to complete all upgrades and reduce consumption. They're an estimate of your potential savings- some customers could save more, some less, depending on the individual situation.

Who can I contact if I want to learn more?

Our Call Center Representatives are available to answer any questions you might have. Please call us at 1-800-736-4777.
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