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Southern California Edison is providing you with new information about your electricity use through Home Energy Reports and the Online Energy Advisor Survey. They are part of our ongoing efforts to help our customers save energy and money. We offer a variety of answers to frequently asked questions below.

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Phone: 1-800-799-4177

Frequently asked questions

About SCE’s Home Energy Report

  • Why is SCE sending me the Home Energy Report?
    SCE is committed to energy efficiency and the environment, we periodically send a personalized Home Energy Report that is designed to help you learn about energy savings tips, energy efficiency programs and to help you save money and energy. You can improve your experience by taking our short 5 minute energy advisor survey at www.sce.com/energysurvey. Additionally, the California Public Utilities Commission has mandated that at least 5% of all utility customers receive comparative energy usage reports like the Home Energy Report to help motivate energy saving behavior across the state of California.
  • What is the purpose of the Home Energy Report?

    Most people are eager to make their home more efficient and save energy, but they're not always sure how to get started. The SCE Home Energy Report is designed to provide you with personalized information about your energy use, as well as easy-to-follow tips so you can make informed choices and manage your energy bill. Each report will provide you with new information including:

    • Information on your home's energy use: For the first time, you'll be able to see your home's energy use compared to the energy use of your neighbors' homes that are nearby and similar in size.
    • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
    • Ideas on Energy Efficiency: On each report, you can find ways to save energy, including information on the rebates and incentives and other special programs we offer.
  • Why was I selected to receive the Home Energy Report?
    We want to help you save energy and manage your energy bill. To help meet this goal, you are among a select group of SCE customers chosen randomly from a population of eligible customers with potential to save on energy use. The Home Energy Reports program will help you learn about energy savings tips and energy efficiency activities to help you save money and energy.
  • Why do you compare me to my neighbors?
    We are joining other utilities and cities across the country to provide this information because it has been proven to effectively help customers save energy and money. We compare your energy use to the use of similar size homes that are close to yours and use the same heating fuel. We do this to provide you with education and context, and to offer an idea of what you could realistically save. We understand that every home has different characteristics – you may be home during the day or you may have multiple children or adults living with you. When we compare your usage to similar homes, we are using publicly available data on the characteristics that are proven to have the biggest impact on energy use. Our objective is to provide these benchmarks, along with tailored recommendations to help you save energy and money. If you would like to learn more about the neighbor comparison, please see “How is my neighbor comparison calculated?”
  • Who are the neighbors you are comparing me to?
    Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close to yours and similar in size. In order to maintain customer privacy SCE will not disclose any information about the neighbors you are compared to.
  • How is the neighbor comparison calculated?

    The neighbor comparison is based on major known energy sources that drive the most energy consumption. SCE uses your county parcel data and your electricity usage history to compare you with up to 100 neighbors. We use the following factors in the comparison:

    1. The home must not be vacant (the energy usage must be above a minimum amount).
    2. The home must be of the same building type (apartments are only compared to apartments, single family homes are only compared to single family homes).
    3. The home must be powered by the same fuel type (electricity, gas, dual fuel).
    4. The home must be of a similar size.
    5. The home most must be nearby.
    No identifiable information, such as your name or address, is shared.
  • Does SCE share my usage or personal information with my neighbors?
    No identifiable information, such as your name or address, is shared.
  • How did you choose the homes used in my neighbor comparisons?
    To provide valid comparisons, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs. We use publicly available data to create a group of homes that share characteristics that are proven to be the biggest drivers of energy consumption: home size (in square footage) and heat type (natural gas or electric heat). We try to find homes that are as close to your home as possible, to ensure you are compared to homes in the same climate zone. This means that your “neighbors” may not be the person next door or across the street, but instead are a group of up to 100 customers that are similar to your home in terms of these specified characteristics. We understand that there are many other characteristics that drive energy consumption, such as having a pool or the number of occupants. Our objective is to create a general benchmark that you can use to understand how your energy usage compares to these similar homes, and give you a realistic idea of what you can save. Most importantly, we only include homes that appear to be occupied at the time of the comparison. We do this by including usage thresholds, and any homes that use very little energy are not included, as we assume they do not live in the home full time. For more information, please see “How is the neighbor comparison calculated?”
  • What if there are good reasons my household uses more energy than my neighbors?
    Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include approximately 100 similar, nearby, occupied homes, and our research shows that for almost all residents the average of this sample size is a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special features like hot tubs and swimming pools. We are currently working on new capabilities that will allow you to provide additional household and energy use information, which will enhance your neighbor comparison.
  • I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?
    We understand that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. Our aim is to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips work for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings and we hope we can help you do so.
  • How can my efficient neighbors manage to use so much less energy than me?
    Efficient households are likely to take a variety of steps to reduce their energy use, including using a smart thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.
  • How do you determine the size of my home and how do I update it?
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  • Can I have my Home Energy Report sent to me via email only?
    Yes. To update your report settings, access the web portal by following instructions to navigate to the Energy Advisor Home Page, and then click on “Change your report settings” on the right hand menu. You can then update your settings to receive your report by email only.
  • Can I opt out of receiving future Home Energy Reports?
    Yes. The Home Energy Reports are provided to help you understand your home energy use, save energy, and lower your bills. However, if you would like to opt out, you can do so on the Energy Advisor web portal. You can access the portal by following instructions to navigate to the Energy Advisor Home Page, and then click on “Change your report settings” on the right hand menu. You can select “Not at all” to opt-out of all future reports. If you need additional assistance, you can also be removed from the program over the phone by calling 1-800-799-4177.
  • Where can I learn more?
    View all of our tips on the "Ideas and Advice" page. The U.S. Department of Energy and the American Council for an Energy Efficient Economy are good, independent resources for additional information on energy savings. Or you can contact our call center to learn about customized programs and rebates that are available at: 1-800-799-4177

About SCE’s Online Energy Advisor Survey

  • What is the purpose of the Energy Advisor Survey?
    The purpose of the questionnaire is to help you become more informed about how and where you consume the most energy, and to get more personalized tips on how to save energy. Our research has shown that even customers who want to become more efficient often are held back by misconceptions as to how energy use is distributed throughout their homes. With this in mind, the questionnaire walks you through a quick Home Energy Assessment and then provides a Home Profile with personalized information on how to save energy. You can explore a set of detailed recommendations based on your survey responses, learn about your solar potential, or browse a full library of energy-saving ideas. You can follow these instructions to access the Energy Advisor Survey Page.
  • How are the tips on the survey selected?
    Tips are personalized based on the information you provided in the survey. For example, if you answered that you are a homeowner, you may see different tips from a renter, as homeowners may be more interested in making larger investments such as replacing appliances. As much as possible, tips are evaluated for their real energy impact in order to provide you with affordable but effective ways to reduce energy usage and save money.
  • I took the survey and made the recommended improvements, how do I go back to update answers about my home?
    Unfortunately we are not able to take you back to the exact original survey you took to update it; however, if you want to retake the survey, just click the "NEW ESTIMATE" link underneath the "Let's Get Started" button towards the bottom of the Survey page.
  • I took the survey- how can I get back to my report page?
    You can return to your report page that includes results and tips by navigating back to the Survey page on the Web Portal.
  • How is the energy use "dial" on the survey report page different from the neighbor comparison on the Home tab?
    The energy use "dial" compares your home's current energy usage to your home's maximum savings potential. The intent is to show you how your home could ideally perform at its most efficient. On the Home tab, you'll see a comparison of your home and usage to those of your neighbors.
  • How are the tips on the energy advisor survey selected, and are there more available?
    We've chosen the tips most likely to help you save the most energy based on the survey answers you provided. To see more tips, go to the "Ways to Save" tab. To view all of SCE’s energy survey tips go to this link: Energy Advisor Tips.
  • How are potential energy savings calculated on the Energy Advisor Survey?
    Our survey creates an energy model of your home, based on the answers you provide, and compares that to a "highly efficient" home with the same characteristics.
  • Are savings guaranteed?
    No, they are our best estimate of how much energy you could save if you were to complete all upgrades and reduce consumption. They're an estimate of your potential savings - some customers could save more, some less, depending on the individual situation.
  • Who can I contact if I want to learn more?
    View all of our tips on the "Ideas and Advice" page. The U.S. Department of Energy and the American Council for an Energy Efficient Economy are good, independent resources for additional information on energy savings. Or you can contact our call center to learn about customized programs and rebates that are available at: 1-800-799-4177
  • I took the residential Energy Advisor Survey. Do you have an Energy Advisor Survey for Small, Medium Businesses, or Large Commercial properties?
    Yes. You can access the SMB or Large Commercial Web Portal by logging into that account on the My Account section of SCE.com and navigating back to the Energy Advisor Survey.